Tenants

Stress FREE Property Selection

Finding a new home can be daunting and stressful. Whether you’re planning to move or you want to ensure you connect with a trusted and reputable rental management company.

We start our process by learning about your rental property requirements and then help you find it. Once you finalise the property, we will guide you through the process of tenancy agreements, have you settled into your new home and ensure that your rental place is well maintained throughout your tenancy.

It couldn’t be easier.

There are many steps involved with your tenant journey. Each step can vary slightly to the specific procedure the landlord follows.

We have set standard procedures, so the tenants could pay the rent on time in accordance with the tenancy agreement. We have a ZERO tolerance policy towards rent arrears. If the tenant gets behind in their payments, we alert them and follow up daily.

Application for the rental property

Once you contact us and submit your rental application form with a valid Photo ID (NZ passport or NZ driver’s license). We assess your application and complete the background checks as needed. This can include doing an employment check, credit check, contacting your references and reviewing your rental history. Background checks may ease if you have a rental history with us.

We get in touch with you when a suitable rental property becomes available, this can take some time so we recommend that you stay proactive in your search. If you are interested in our suggested property, we will arrange for a viewing, coordinate with the landlord and keep you updated on their decision.

Sign the tenancy agreement and pay your bond

A tenancy agreement provides an overview of the payment and tenancy terms, others instructions or conditions agreed by both tenant and landlord. It is advisable that both tenant and the landlord read through the document and sign the agreement before moving to avoid any possible misunderstandings in the future. A copy of the agreement will be given to the tenant.

The tenancy agreement includes

Contact details
NZ bank account details for payment
Weekly rent amount
Frequency of the payment (weekly/fortnightly/monthly)
Bond, letting fee and any other fees as applicable to be paid
Type of tenancy
Date the tenancy ends if its fixed term
List of items provided on the property
Any other instructions or conditions

A bond is money you pay as security to your landlord. It protects them in the event of rent in arrears or damage caused to their property. 

We request 4 weeks rent towards your bond, it is the maximum we can request under the Residential Tenancy Act. We will give you a receipt for your bond. The bond money is lodged with and held in trust by Tenancy Services, which is part of the Ministry of Business, Innovation and Employment. At the time of vacating the property, your bond will be refunded either in full or your property manager will let you know of any claims they may have against rent arrears, outstanding bills or damages.

Things to remember when moving in to a new rental property

Purchase the contents insurance that includes tenant liability
Connect the gas, electricity and phone
Find out when the rubbish and recycling is collected
Organise your mail to be redirected by the post office.
Change your address on the bank account, employment and other places
Know your rights and obligations
Check that your bond has been lodged with tenancy services.
Keep the records of your tenancy agreement, inspection report and bond lodgement letter.
Keep records of the payment including rent receipts, bank statements and invoices.

Things to remember when moving out of your rental property

Continue to pay the rent up to (and including) the final day of the tenancy and pay any other expenses
If you pay for water, record the water meter reading on the final day before leaving the property
Cancel the services you have connected to the property (like electricity, gas or internet)
Take your belongings and leave the items the landlord has provided
Make sure you leave the property reasonably clean
Return all the keys to the landlord or property manager
Leave your contact details with the landlord or property manager
Provide your forwarding address to the landlord, property manager and to Tenancy Services so they could liaise with you regarding the bond
Check with the landlord if they’re willing to give you a reference

Tenant rights and responsibility

Learn more about your rights as a tenant when renting property, including the charges you need to pay, maintenance of the property and process of ending the tenancy.

A Tenant Must

Pay the rent on time and as noted on the tenancy agreement
Pay all charges towards electricity, gas (if supplied to the property), metered water (if provided for in the Tenancy Agreement) and telephone
Keep the property reasonably clean and tidy
Promptly inform the landlord of any damage or repairs needed
Pay for repair or get the damage repaired caused on the property intentionally or occurred due to carelessness by the tenant or the tenant’s guests
Adhere to any limit set in the Tenancy Agreement on the number of occupants allowed to live. This does not apply to short term stays by relatives or friend
Ensure the property is used primarily for residential purposes, if otherwise agreed
Allow the landlord reasonable access to show the property to prospective tenants, valuers or buyers
At the end of the tenancy, remove all personal belongings and leave the property reasonably clean, leave lawns and gardens tidy if maintained by you, return all the keys, or access cards/devices and leave all other items supplied with the tenancy

A Tenant Must Not

Stop paying the rent if the landlord hasn’t done repairs or any similar event
Unreasonably refuse the landlord entry when they are entitled to access
Intentionally or carelessly damage the property or permit anyone else to do so
Use or permit the property to be used for any unlawful purpose
Make renovations, add to building or change locks without the landlord’s permission
Interfere with the comfort or privacy of other tenants or neighbours, or permit anyone else to do so
Sublet or assign the tenancy to someone else without the landlord’s permission.